Warranty

60daywarranty
SPS Pros offers a 60 day warranty on the functionality of our products except in case of:

  • Customer abuse or negligence
  • Acts of god

We will issue an RMA for warranty units and ship a replacement via Ground once the unit(s) in question have been shipped back to us. Customer will pay for shipping if they choose to have the replacement sent faster than Ground. International customers (customers outside of the United States) will be responsible for any and all shipping costs.

We do not currently offer any Advanced Replacement options. If you have any questions or concerns, please contact us.

Return Policy

Due to the nature of what we sell, all sales are final. We stand behind our products 100% and have a 60 day warranty to provide you with ample time to ensure that your replacement SPS, hard drives, or other storage and networking products are working.

In the event that we make an exception and issue an RMA for a non-defective product return, we will charge a 15% restocking fee. No shipping fees will be refunded, and the customer is responsible for return shipping costs.

SPS Recycling Obligation

With all SPS units sold, we provide a pre-paid shipping label and require the return of the unit being replaced, for recycling. In the event that a unit is not returned within two weeks of receiving the SPS ordered, we reserve the right to charge a $250 fee. Additionally, there is no warranty coverage on an SPS product when the unit being replaced has not been returned.

Controller Recycling Obligation

With all Dell EqualLogic units sold, we provide a pre-paid shipping label and require the return of the unit being replaced, for recycling. In the event that a unit is not returned within two weeks of receiving the controller ordered, we reserve the right to charge a $500 fee. Additionally, there is no warranty coverage on a controller product when the unit being replaced has not been returned.

Please contact us with any questions or concerns.

 

Date Created: July 29th, 2013
Last Updated: Aug. 15th, 2017