Below are some frequently asked questions of SPS Pros. If you do not see an answer to any question you may have, please contact us and we’ll get back you right away.
Do I have to create an account to purchase? No, you have the option to checkout as a guest. When you checkout as a guest you will not have the ability to use our system to lookup past orders, but can use our Track Order page for updates.
How do I return my old, dead SPS? A free return shipping label was included in the box of your new SPS unit. Simply replace your old, dead unit and place it in the same box your new one arrived in. Use the return shipping label and drop off or schedule a pickup with FedEx.
Do you offer bulk discounts? Please contact us if you’d like to make a large purchase and have a question on pricing.
Are your products used/refurbished? All of our products are listed and priced as used/refurbished items that have been fully-tested and are warrantied for 60 days. Any new product will be specially marked as such.
Where can I find NEW inventory of products you sell? The majority of products we sell are end-of-life (EOL) and no longer being manufactured. Occasionally for these products, overstock or new spares do surface, but in most instances, EOL products being advertised as new on other websites or eBay are counterfeit and will not work in your system.
For newer system products we have listed, the majority of what we sell is used/refurbished. If you need to acquire new/unused products for newer systems, please use our Part Number Request form and we can try to help you locate new stock.
The product I received doesn’t look like the product that was pictured. Various generations of hard drives, etc, may have a different look or even different colored labels. Certain generic part numbers may have multiple manufacturers (ie Seagate and Hitachi). For more information, please visit our guide to determining EMC hard drive part numbers and also our Product Substitution Policy.
Why do your EqualLogic Controllers cost more than other websites? We are the only company TRULY refurbishing EqualLogic PS4100, PS6100, PS4110, PS6110, PS6210, PS4210, PS4000, PS5000, and PS6000 series controllers.
Many companies list all of their inventory as used/refurbished, when they are doing nothing to the internal components to “refurbish” them to a like new state. In our experience, most companies are not even testing these controllers properly, as controllers with failed batteries may not show the fault until the system has been running for more than 24 hours. Their procedure is to simply plug them in, see that the system says it’s good, and list it for sale as refurbished. For more information, please refer to our guide on EqualLogic Battery Status Failed – How to Fix or Contact Us.
What forms of payment do you accept? We accept all major credit cards including American Express, Discover, Mastercard, and Visa.
Do you accept Purchase Orders? As a general rule, we do not accept PO’s. For certain institutions such as government agencies, schools, and large organizations, we may choose to accept a PO. Please contact us if you would like to be approved to issue PO’s.
Can I save credit card information to my account? For your safety and privacy we currently do not store payment information.
Can you take my credit card information over the phone? We prefer not to accept credit card payments over the phone, but in special circumstances we can. Please call 952-649-3165. Please have all of your information ready including:
- Part numbers & quantities to order
- Billing address
- Shipping address
- Email address
- Phone number
- Shipping method
- Credit card number, expiration date, and Card Verification Number
Why was my payment declined? Here are the typical reasons that a payment is declined:
- Insufficient funds
- Incorrectly typed number/mismatched CCV
- Corporate purchase card limits
If you are using a corporate purchase card and are having issues with the card being accepted, please contact your purchase card representative within the organization or the bank responsible for providing the purchase card. There may be limits to the amount you can spend, where you can make purchases, etc.
Please contact us if you have any questions.
How do I know if my order was placed successfully? You will receive an order confirmation email to the email address entered in the Checkout process. Check your spam or trash folder if you do not see an email. You will also receive an email once your order has shipped.
If you have or created an account, your order will be visible on your My Account page as well.
Shipping & Returns
Do you ship same-day? Yes! All orders placed before 2PM EST (1PM CST/11PM PST) will ship on the same day. This is not to be confused with same-day delivery.
Can I use my own shipper account for orders?” If you would like to use your own shipper account, please contact us before you place your order.
What is your return policy? We guarantee our products free from defects for up to 60 days from the purchase date. If you have any issues, please contact us for support, and if necessary, we will facilitate an exchange or a refund. Please visit our Warranty & Returns page for detailed information.
What if you don’t ship to my country? Due to various reasons, there are countries that we do not ship to. If you wish to order from SPS Pros you must use a freight forwarder in an approved country. To see if your country is one that we ship to, add the product to the cart, and enter the shipping address.
Do you offer same-day delivery? Due to geographical limitations same-day delivery is not an option.
How do I check tracking on my order? You will receive an email once your order ships which will include a tracking number. You may also check tracking from your Account or by using our Track Order page.